Cannexus19

Lack of confidence, particularly for newcomer women, can be a key barrier in presenting one’s credentials, skills and experience to a prospective employer. This presentation highlights how a clothing bank is being used as a learning platform to build skills in retail and customer service through an innovative training program that weaves confidence-building into all aspects of the curriculum.

Learning outcomes:

• How hands-on experience can be maximized to build confidence
• Importance of group settings in fostering confidence
• Incorporating the Employability Skills Assessment Tool (ESAT)