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Tuesday, January 29 • 11:00 - 12:15
207-3: (Carousels) Quality Assurance for Supported Employment Services

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We know we do good work but can we validate it? Tell clients, funders and employers that we provide superior service? In 2018 ODEN launched an initiative focused on the key components of vision, mission and values of our employment service providers who serve people with a disability. Findings, benchmarks and methods for other provinces to engage in similar work will be shared.

Learning Outcomes:
  • Introduce the service quality guidelines 
  • Share performance indicators developed to date including principles and benchmarks
  • The Service Quality Scorecard and Community of Practice in Ontario

Speakers | Conférenciers
avatar for Jeannette Campbell

Jeannette Campbell

General Manager, Centre for Excellence, Ontario Disability Employment Network
Jeannette Campbell has 20+ years of demonstrated success providing service, program design, evaluation and partnership development with educational institutions, service agencies, all levels of government, and private sector stakeholders.

Tuesday January 29, 2019 11:00 - 12:15 EST
Room | Salle 207